Sapling Intelligence is an AI-powered writing assistant designed to help customer-facing teams create personalized responses quickly and easily. Developed by former ML researchers from Berkeley, Stanford, and Google, Sapling integrates with most B2B helpdesk and sales engagement chat platforms through a browser integration. Using the OpenAI API’s semantic search feature, we created a knowledge base search feature that provides suggested chat responses tailored to your specific needs. With this intuitive tool, managers can gain useful conversational insights that they can use to coach and train their team in order to improve the customer experience for both sales and support teams – from startups all the way up to Fortune 500 clients.
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